Category Archives: Customer Value

Big data goes beyond technology

If you are not in to big data, you are out; so far the latest tech hype. Have we finally found a direction in the “databoulemic” society we have become? Any click on the web is collected with care and … Continue reading

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Three good reasons why you should help buying

Do you sell or do you help buying? It’s simply a question of who do you think is in control of the process, the customer or you? I think there is a lot of evidence, which suggests you should consider … Continue reading

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Only your customer can create value… but you can make it happen!

One of my favorite sayings is “the navel is the biggest labyrinth in the world”. There’s no better way to get lost than to concentrate on yourself and define the world around you accordingly. When talking about the creation of … Continue reading

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SST step 1: How to define your strategic domain of activity? Example…

In my previous article, I invited you to define your strategic domain of activity. Were you able to describe it in terms of customer value? Or did you describe what you do without taking into account what your customers can … Continue reading

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Introducing SST: Free model for strategy definition for SMB’s

“SMB’s are to small to have a strategy” true or not? But what about the fact that no strategy is also a strategy, there’s no escape! But where does this (wrong) believe comes from? Which are the premises it is … Continue reading

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Spirituality, a new dimension in marketing?

Didn’t French writer Malraux predict “the 21st century will be spiritual or won’t be at all”? Well, for sure something’s happening. Lets start with Quantum Physics the latest and state of the art development in science. Quantum Physics describes physical … Continue reading

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Innovation is customer driven NOT technology driven

Yesterday morning during my work out I watched on YouTube a video in which Google’s CIO (2003-2008) Douglas Merrill explained innovation. Google is a successful company, nobody can argue on that. And if you would ask me, no wonder when … Continue reading

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