Tag Archives: Customer Value

Three good reasons why you should help buying

Do you sell or do you help buying? It’s simply a question of who do you think is in control of the process, the customer or you? I think there is a lot of evidence, which suggests you should consider … Continue reading

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Only your customer can create value… but you can make it happen!

One of my favorite sayings is “the navel is the biggest labyrinth in the world”. There’s no better way to get lost than to concentrate on yourself and define the world around you accordingly. When talking about the creation of … Continue reading

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SST step 1: How to define your strategic domain of activity? Example…

In my previous article, I invited you to define your strategic domain of activity. Were you able to describe it in terms of customer value? Or did you describe what you do without taking into account what your customers can … Continue reading

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Virtuality is a bridge, nothing more but nothing less

In the internet & mobile world virtuality has been over estimated as if it could be a substantial value on its own and as such compete with reality.  True, virtuality’s attractivity comes from its unbeatable advantage that the sky is … Continue reading

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Beyond the information BigBang… there’s a meaning!

For ages information was scarce, exclusive and accessible to few. Its value was high and people were ready to make efforts to reach for it. The powerful search engines on the web still witness the hypothesis that information needs to … Continue reading

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Spirituality, a new dimension in marketing?

Didn’t French writer Malraux predict “the 21st century will be spiritual or won’t be at all”? Well, for sure something’s happening. Lets start with Quantum Physics the latest and state of the art development in science. Quantum Physics describes physical … Continue reading

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Dare to think and FEEL beyond your product: TCE (Total Customer Experience)

Is a Harley Davidson a) a motorcycle or b) is it an instrument which allows a 40+ to feel young and wild again? It’s not difficult to answer that question and I guess everybody knows the answer is b). As … Continue reading

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